Governance & Safety

Trust & Security

Nothing changes on your systems without your approval. Connectors start read-only, every write is proposed, approved, then read back to confirm it landed, and a single keystroke halts ARIA — so you can give us access without giving up control.

ARIA / Integrated IT Support Inc. — real capabilities, honestly stated

Trust & Security

Safety-first, by design

ARIA is built to act on your systems carefully. Every potentially-impactful action is governed, not assumed.

Our approach

Read-only first.Connectors (directory, ITSM, CRM) start read-only. Write access is never on by default.
Never autonomous on a write.Any change is proposed → approved → executed → read back to verify it landed → auto-rollback on mismatch.
Human kill-switch.ARIA Sentinel has an always-available stop (Ctrl+Alt+K) and a dry-run mode.
Least privilege.Integrations request the minimum scopes needed (e.g., Microsoft Entra read scopes only until you grant more).
Identity verification is delegated.End-user identity is confirmed through your trusted verifier (PingOne / RSA / your portal). ARIA never handles ID photos or biometrics.
Tamper-evident audit.Actions are logged for review.
Local-first data.ARIA Sentinel runs on the endpoint; sensitive memory is stored locally and encrypted.

Honest compliance status

We will never overstate this:

• ARIA / Integrated IT Support Inc. is not currently SOC 2, ISO 27001, or HIPAA certified.

• We follow the security controls described above and intend to pursue formal certification as we scale.

• We will never claim a certification we do not hold, a customer we do not have, or a metric we have not measured.

Data handling

You control your connectors and credentials; you can disconnect any integration at any time.
Credentials are stored in secure local configuration, never emailed or sent in plain text.
We do not sell customer data.

Measured, not marketed

When we cite a performance number, it is something we actually measured â€” never a customer or production figure we have not earned. The only outcome figure we currently cite is an internal self-test, 45 questions, 68.9% auto-resolve of ARIA's offline local knowledge base. It is an internal self-test, not a production or customer result.

Reporting a security concern

Email ahmad.wasee@iisupp.net or call 647-581-3182.

Book a Security Review Call the Senior Director

Last reviewed: 2026-06-25. This page reflects current, real capabilities and will be updated as they change.

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