RBC · Scotiabank · Ontario Health · City of Toronto · IBM · Cavalluzzo
Over 15 years of hands-on experience inside the kinds of organizations most IT firms only hope to support: RBC, Scotiabank, Ontario Health, the City of Toronto, IBM, Cavalluzzo LLP, and other enterprise environments. Ahmad W., Founder & CEO of Integrated IT Support Inc., built IIS from the inside out after operating at Team Lead, Major Incident Manager, and senior technical-services levels across financial, healthcare, public-sector, legal, and global enterprise operations.
That background includes close work around RBC capital-markets and other high-accountability programs, building a practical understanding of institutional culture, workflow discipline, process controls, and policy expectations. IIS does not borrow enterprise language for marketing; it applies enterprise-tested methods because its leadership has already worked under them in production.
The company also takes deliberate time to study the sectors it serves before taking work on, then carries those lessons into scoped, high-quality delivery for smaller teams and growing businesses. Since launching Integrated IT Support Inc. in May 2023, the standard has remained the same: controlled execution, clear accountability, and quality work without overpromising.
Enterprise trust signals, earned in production — not on paper.
Six Sigma
Certified · DMAIC Applied at RBC
ITIL
Certified · Service Management Discipline
Team Lead
Major Incident Manager · RBC
15+ Years
Enterprise IT · Multi-Sector
Frameworks like Six Sigma / DMAIC, Kaizen, OKR, STAR, and After Action Review are not aspirational here — they are the operating history of the firm. What most providers study, IIS has executed against measurable outcomes for some of Canada’s most demanding institutions.
Enterprise environments where the stakes are real, the margins for error are zero, and the outcome is measured in business continuity — not closed tickets.
Capital Markets Operations
Executive IT · Financial
White-glove executive IT support inside live financial trading environments, where a single hour of downtime is not an inconvenience — it is a liability.
RBC
Team Lead · Major Incident
Six Sigma certified, ITIL certified, Team Lead and Major Incident Manager. Ran DMAIC cycles that systematically eliminated recurring failures in enterprise banking operations.
Scotiabank
Executive Migration
Deployed 100+ laptops daily with executive-level migration support — scale and precision delivered simultaneously, without compromise on either.
Ontario Health
Provincial Scale · PHIPA
PHIPA-compliant healthcare IT, EMR systems, and provincial-scale digital-health infrastructure — where data integrity is a legal and ethical obligation.
City of Toronto
Municipal Infrastructure
Multi-division enterprise IT support across a major municipal environment — where service continuity touches every corner of public delivery.
IBM
Global Delivery Model
Multi-timezone, multi-client enterprise operations inside IBM’s global delivery model — the benchmark environment for disciplined, documented execution.
Cavalluzzo LLP
Legal-Grade IT
Confidentiality-first environments with Worldox, NetDocs, and enterprise DMS migrations executed without a single document-integrity incident.
We don’t just fix problems — we ensure your operations run smoothly and consistently.
In today’s AI-driven world, there are more tools than ever to succeed—but tools alone don’t build success stories. Working with Integrated IT Support Inc. means having a dependable partner by your side—one that not only supports your IT needs but contributes to your long-term growth and resilience.
Success isn’t reserved for those born with privilege. As nice as it may be to be privileged, having to work from the bottom up has its own story and respectable honor/rewards.
True character-developing success is built through persistence, experience, and overcoming challenges. Regardless of the path we’re born with, if we decide to begin something new there will always be challenges alongside its rewards. While technology makes many things easier, there is still value in choosing the harder path—the one that creates meaningful progress, innovation, and stories worth telling.
By embracing opportunity and pushing boundaries, we help create not just solutions, but lasting impact—fueling the next generation to think bigger, build smarter, and carry forward the stories that shape our future.
