What does managed IT cost per user per month in Toronto?

Integrated IT Support Inc. publishes its managed IT services rate as starting at $420 to $840 CAD per user per month for a full-service IT department on retainer. Where you land inside that band depends on how many users you have, how much of your stack is cloud versus on-premises, your compliance obligations, and your response-time expectations. We publish our own rates only — we do not publish market averages we cannot verify.

Is a per-user retainer cheaper than paying hourly?

It depends on your ticket volume. Our published help desk rate starts at $315 to $630 CAD per hour and one-off remote support starts at $315 to $840 CAD per incident. If your team generates only a handful of incidents a year, hourly is usually cheaper. Once incidents become weekly, a retainer is normally the cheaper and more predictable option — and it is the only model that funds proactive work like patching, backup testing and monitoring.

What is usually NOT included in a managed IT quote?

Typically excluded from a per-user retainer: Microsoft 365 or Google Workspace licences, hardware, project work such as a migration or an office network build, security audits and penetration testing, compliance readiness work, and after-hours or on-site emergency call-outs. Those are quoted separately. Ask any MSP to state in writing what is in scope and what is billed on top.

Why do MSPs hide their pricing?

Most price on a call so the number can be anchored to what they think you will pay. We publish our rates on iisupp.net/services and on this page so you can budget before you talk to anyone. If a provider will not put a starting rate in writing, that is information too.

Integrated IT Support Inc. · Whitby / GTA

What managed IT actually costs in Toronto & the GTA

Most providers make you book a call before they show you a number. Here are ours, in writing, before you talk to anybody.

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Honest scope: every rate on this page is our own published rate from iisupp.net/services. We do not publish other companies' prices, and we do not quote "industry average" figures we cannot verify. Your real number depends on your environment — this page shows you how the number is built so you can question any quote, including ours.

Our published rates

What you're buying	Our published starting rate (CAD)
Managed IT Services Full-service IT department on retainer, per user, per month	$420 – $840 / user / mo
Help Desk Support On-call IT help, billed hourly	$315 – $630 / hour
Remote IT Support One-off remote troubleshooting, per incident	$315 – $840 / incident
Microsoft 365 / Google Workspace migration Tenant setup, provisioning, mailbox + drive migration	$2,100 – $12,600 project
Active Directory / Entra ID setup Group policy, role-based access	$4,200 – $12,600 project
Backup & Disaster Recovery Automated backup, recovery testing, RTO/RPO planning	$6,300 – $21,000 project
Cybersecurity Audit Vulnerability assessment, risk report, prioritized remediation	$12,600 – $63,000 project
Compliance Readiness (HIPAA / PCI / SOC 2) Gap analysis, policy writing, audit prep	$21,000 – $105,000 project
IT Consulting Strategy, second opinions, deep technical work	$630 – $1,260 / hour

Build your own estimate

Headcount × our published per-user band, plus any first-year projects you actually need. Arithmetic on your own inputs — no hidden assumptions, no data leaves this page.

How many people need IT support? Everyone with a mailbox and a device — including part-timers and contractors who use your systems.

How complex is your environment? This decides where inside our $420–$840 band you land. Complexity drives cost far more than headcount does.

First-year project work you actually need These are quoted separately by every honest MSP. Tick only what is real for you. Microsoft 365 / Google Workspace migration ($2,100 – $12,600) Active Directory / Entra ID setup ($4,200 – $12,600) Backup & disaster recovery build ($6,300 – $21,000) Cybersecurity audit ($12,600 – $63,000) Compliance readiness (HIPAA / PCI / SOC 2) ($21,000 – $105,000) Office network build (switching, firewall, segmentation) ($10,500 – $35,000)

Estimated managed IT retainer

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How that number was built

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What actually drives the number up

On-prem servers. Every physical box is patching, backup, hardware failure and after-hours risk that a cloud-only shop simply does not carry.
Regulated data. Health, financial or legal data means access control, retention, audit evidence and policy work — real hours, every month.
Response-time promises. A one-hour response commitment costs more than a next-business-day one because it changes how the provider staffs.
Line-of-business applications. The odd legacy app nobody wants to touch is usually the most expensive thing in the environment.
Deferred maintenance. Unpatched machines, no backups, shared admin passwords — the first 90 days of a retainer pays down that debt, and it is not free.
Sites and offices. Two locations is more than twice the network surface of one.

What is usually NOT in a per-user retainer

Software licences — Microsoft 365 / Google Workspace seats are billed by Microsoft or Google, not absorbed by your MSP.
Hardware — laptops, servers, firewalls, access points.
Project work — migrations, network builds, server installs. Quoted separately (see the table above).
Security audits and penetration testing — separate engagements with separate deliverables.
After-hours or on-site emergency call-outs — unless your agreement explicitly says otherwise.

If a quote does not say in writing which of these are in scope, the number in front of you is not the number you will pay.

7 questions to ask any MSP before you sign

What is your response-time commitment, in writing, per severity level? "We'll get to it fast" is not a commitment.
Which of the exclusions above are billed on top? Ask for the list, not a reassurance.
Who owns the tenant, the domain and the backups? The answer must be you. Ask what happens to admin credentials on the day you leave.
What is the exit process and notice period? A provider confident in the work does not need a lock-in.
Show me a restore. Backups that have never been restored are not backups.
Who actually does the work — a named engineer, or a queue? And what happens at 9pm?
What do you automate, and what do you still touch by hand? Automation is why a retainer can stay flat while your headcount grows.

Common questions

Why publish your prices at all?

Because budgeting is the first thing a business owner needs and the last thing most providers give them. Our rates are on the services page and here. If another provider will not put a starting number in writing, that tells you something before you have spent an hour on a call.

Is a retainer cheaper than paying hourly?

Only past a certain ticket volume. Our help desk rate starts at $315–$630 / hour and one-off remote support at $315–$840 per incident. A handful of incidents a year is cheaper hourly. Weekly incidents almost always make a retainer cheaper — and the retainer is the only model that funds the proactive work (patching, backup testing, monitoring) that stops the incidents in the first place.

Can AI actually cut the bill?

It cuts the volume of routine tickets a human has to touch — password lockouts, VPN drops, printer queues, disk pressure. That is the whole point of ARIA, our AI support layer. We will not put a savings percentage on this page that we cannot prove on your environment. Run the cost calculator against your own numbers and judge it yourself.

Do you work outside the GTA?

Remote support and managed services, yes — anywhere in Canada. On-site work is Whitby, Durham Region and the wider GTA.

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Every rate on this page is Integrated IT Support Inc.'s own published starting rate, in Canadian dollars, as shown on iisupp.net/services. Starting rates, not quotes — your final number depends on your environment and is confirmed in writing before any work begins. This page contains no market averages, no competitor pricing and no third-party statistics. The estimator is arithmetic on the values you type; it runs entirely in your browser, stores nothing and sends nothing. This is budgeting guidance, not a contract or a formal quote.

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