Document IIS-GOV-COC-001 • Version 1.0 • Effective 01 May 2026
Integrated IT Support Inc. (the “Company”) is committed to conducting business with the highest standards of integrity, professionalism, and respect for the law and for the people we serve. This Code of Conduct & Business Ethics (the “Code”) sets out the principles that govern how every director, officer, employee, intern, contractor, and authorised representative is expected to behave.
The Code is not a substitute for sound personal judgment, but it provides a clear framework that protects the Company, our clients, our colleagues, and the public. Compliance with the Code is a condition of continued employment and engagement.
This Code applies to all personnel acting on behalf of the Company, regardless of role, location, or seniority. Suppliers and business partners are bound to equivalent standards through the Supplier Code of Conduct (IIS-GOV-SUP-001).
All personnel must comply with all applicable laws, regulations, and government orders in every jurisdiction in which the Company does business. Where the Code sets a higher standard than local law, the Code applies. Where the Code and local law conflict, personnel must consult the GRC Office before acting.
Personnel must avoid situations where personal interests, relationships, or outside activities conflict — or could reasonably appear to conflict — with the Company’s interests or the personnel member’s duties. Examples include:
Holding a financial interest in a supplier, customer, or competitor.
Engaging in outside employment or consulting that competes with the Company or impairs your role.
Hiring, supervising, or evaluating a close family member or romantic partner.
Accepting gifts, hospitality, or favours that could influence — or appear to influence — business judgment.
Actual or potential conflicts must be disclosed in writing to the GRC Office at the earliest opportunity.
The Company has zero tolerance for bribery, corruption, kickbacks, or facilitation payments, in compliance with the Canadian Corruption of Foreign Public Officials Act (CFPOA), the Criminal Code (Canada), the U.S. Foreign Corrupt Practices Act (FCPA), and the U.K. Bribery Act. See the Anti-Bribery & Anti-Corruption Policy (IIS-GOV-ABC-001) for the full operating framework.
Gifts and hospitality offered or accepted must be infrequent, modest in value, in good taste, and never given or received with the intent or appearance of influencing a business decision.
Cash or cash equivalents must never be offered or accepted.
Personnel must never offer or accept anything of value to or from a government official, public-sector employee, or political party, without prior written approval from the GRC Office.
All gifts or hospitality exceeding a CAD $200 single-occurrence threshold must be reported to the GRC Office.
Personnel must deal fairly with the Company’s clients, suppliers, competitors, and colleagues. No one should take unfair advantage through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair-dealing practice.
The Company competes vigorously and lawfully. Personnel must not engage in price-fixing, bid-rigging, market-allocation, customer-allocation, or any other anti-competitive arrangement in violation of the Canadian Competition Act or any other applicable competition law.
Personnel who possess material non-public information about the Company or about a client, supplier, or partner must not trade in any related securities and must not disclose that information to others who might so trade. This duty continues until the information is publicly disclosed and absorbed by the market.
Treat every colleague, client, contractor, and member of the public with dignity, professionalism, and respect.
No discrimination, harassment, or workplace violence on any ground protected by the Ontario Human Rights Code, the Canadian Human Rights Act, or any applicable international standard.
Comply with the Workplace Violence and Harassment Prevention program (Ontario Bill 168 / Occupational Health and Safety Act Part III.0.1).
Maintain a safe and healthy workplace; report hazards, near-misses, and incidents promptly (Occupational Health & Safety Policy IIS-GOV-OHS-001).
Protect the confidentiality of Company and client information at all times, both during and after employment.
Personal information is handled in accordance with the Privacy Policy (IIS-GOV-PRV-001) and PIPEDA.
Trade secrets, source code, security configurations, pricing, and client lists are Restricted information per the Information Classification Standard.
Use Company information assets — including devices, networks, accounts, and credentials — only for authorised business purposes.
Adhere to the Information Security Policy (IIS-GOV-SEC-001) and Acceptable Use of AI Policy (IIS-GOV-AI-001).
Do not use Company resources for personal financial gain or for any unlawful, harassing, or offensive activity.
All financial transactions and material business records must be accurately, completely, and timely recorded.
Off-the-books accounts, undocumented payments, or false entries are strictly prohibited.
Records are retained per the Records Retention Schedule, including the seven-year minimum for materials supporting tax, S-211, and human-rights due diligence.
Any person — internal or external — who believes that the Code, applicable law, or Company policy has been or may be violated must report the concern in good faith. Reports may be made via:
Direct supervisor or any member of leadership.
Confidential e-mail to ahmad.wasee@iisupp.net.
Confidential web intake at iisupp.net/ethics-grievance.
Direct contact with the designated Human Rights Sponsor or the GRC Office.
The Company prohibits, and will not tolerate, retaliation against any person who raises a concern in good faith.
Violations of the Code may result in disciplinary action up to and including termination of employment or contract, recovery of losses, and referral to civil or criminal authorities, in accordance with applicable law and the Company’s disciplinary procedures.
All personnel are required to acknowledge in writing receipt of, and commitment to comply with, this Code upon joining and at least annually thereafter.
Approval and Authority
This document has been reviewed and approved by the Executive Leadership of Integrated IT Support Inc. and is issued under the authority of the Office of the Chief Executive Officer. The document is subject to periodic review and may be amended by the Approving Authority. Material amendments are communicated to all employees and key suppliers within thirty (30) days of issuance.
Signed for and on behalf of Integrated IT Support Inc.
Ahmad
Ahmad — Chief Executive Officer
Integrated IT Support Inc.
Date: 11 May 2026
Approved electronically by Ahmad, Chief Executive Officer, on 11 May 2026. This electronic signature is applied with the authority of the named signatory and is valid under the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Electronic Commerce Act, 2000.