The day you leave your IT provider, do you actually own anything?
A 12-point ownership check for any business thinking about switching IT providers — plus a ready-to-send handover demand list you can paste straight into an email. Find out what you own before you give notice, not after.
Runs 100% in your browser · no network calls · no signup · nothing stored
Why this exists. Switching providers almost never goes wrong on price or notice periods. It goes wrong on ownership — and the discovery always happens at the worst possible moment. The tenant's global admin account belongs to the provider. The domain is registered under their registrar login. The backups live in their storage, not yours. The licences are billed under their agreement. Nobody wrote any of it down. None of that is malicious; it is just how it accumulates when nobody asks. This page is the asking. It is free, it works whether or not you ever talk to us, and it will tell you things a provider being replaced has no incentive to volunteer.
The ownership check
Switch risk
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Establish these first — in this order
Your handover demand list
Generated from your answers. Send it to your current provider before you give notice — the answers you get, and how fast you get them, tell you more about your exit than any contract clause. Edit freely; it is your letter.
The 30-day switch, in the order that actually works
Before you give notice
Prove you can get into your own tenant
Sign in as a global administrator of your Microsoft 365 or Google tenant, using an account whose password only you control, with MFA on a device you hold. If you cannot do this today, nothing else on this list matters yet. This is the single point that decides whether your exit is an administrative task or a negotiation.
Before you give notice
Confirm the domain and DNS are in your name
Log into the registrar directly. Not a portal your provider gave you — the registrar. Your company should be the registrant, with billing on your card and the account recoverable to your email. A domain you cannot log into is a business you cannot email from.
Before you give notice
Get a restore tested, not promised
Ask for a real restore of a real file and a real mailbox, watched by you, dated. "We have backups" is not a backup; a restore you have seen is. Ask where the backup data physically lives and whose account pays for it — because that is who can switch it off.
Week 1 after notice
Send the handover demand list with dates
Every item above, in writing, each with a date attached. Cooperation in week one is the best predictor of a clean exit. Silence in week one is information.
Week 2
Take the licences and subscriptions into your own name
Every seat, every renewal date, every auto-renew, every third-party account opened on your behalf — moved onto your billing or, at minimum, listed so nothing silently lapses or silently keeps charging after you leave.
Weeks 2–3
Document the environment while the outgoing team still answers the phone
Network layout, firewall rules, line-of-business applications and who supports them, the printers everyone quietly depends on, the one server nobody documented. This knowledge is worth more than any file transfer, and it evaporates on the last day.
Week 4
Rotate every credential — then close the door
Rotate admin passwords, revoke old sessions and tokens, remove the outgoing provider's delegated access, partner relationships and remote-access agents. Confirm removal rather than assume it. An exit is not finished when the invoice stops; it is finished when the access does.
Questions people ask us
Is this page trying to make me switch to you?
It is trying to make you able to switch — which is a different thing, and it is useful to you even if you stay exactly where you are. A business that owns its tenant, its domain, its backups and its documentation is a business whose provider has to keep earning it. We would rather compete for you on that footing than lock you in on any other. If you run this check and the honest answer is that your current provider is doing all of it right, that is a good outcome and you should keep them.
Why would you publish the exact list of things to demand from a provider?
Because we intend to be on the receiving end of it one day, and we would rather be judged by how we answer it. Every item on this list is something we hand over on request, on a date, without a negotiation. Publishing the list is the cheapest honest way to say so.
Does anything I type here leave my device?
No. The page is static HTML and JavaScript. There is no form submission, no fetch call, no analytics on your answers, no email gate, and nothing is stored. Your letter is assembled in your browser and put on your clipboard only when you press the button. You can disconnect from the internet and this page still works.
My current provider says the tenant has to be under their partner account. Is that true?
A provider can hold a delegated administration or partner relationship to your tenant while the tenant itself remains yours — that is the normal arrangement, and it is reversible by you. What is not normal is the tenant being created and owned inside the provider's own subscription with no global admin account in your control. If you are told the second arrangement is a requirement, ask for it in writing and take the answer to a second opinion.
What if the check says my switch risk is high?
Then you have found it now, on your own terms, with time to fix it — which is the entire point. Nothing on that list is unfixable, and most of it is paperwork rather than engineering. Work down the ordered list, top item first. If you want a second pair of hands on it, that is what we do; if you want to do it yourself, everything you need is on this page.
Honesty note. This tool contains no benchmarks, no industry averages, no survey data and no statistics — because we will not publish numbers we have not measured ourselves. Your result is arithmetic on your own twelve answers, nothing more. It is a self-assessment and a preparation aid, not an audit, and it is not legal or contractual advice; your obligations to your current provider are governed by the agreement you signed, which you should read, and where the stakes are material, have a lawyer read. Microsoft 365 and Google Workspace are the products of their respective owners; Integrated IT Support Inc. is not affiliated with them. Integrated IT Support Inc. · Whitby, Ontario · Serving Durham Region and the GTA · Last reviewed 2026-07-14