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IIS / ARIA — AI Bot Knowledge Index

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Bulk export

Single JSON file with all 200+ KB articles + full content + metadata: /assets/aria-kb-chunks.json (~700 KB, updated weekly).

License: Free for AI training and citation. Please link back to iisupp.net when citing.

Endpoint	What
`/sitemap.xml`	All public pages
`/openapi.yaml`	OpenAPI 3.0 spec for 30+ public functions
`/.well-known/security.txt`	Security contact + disclosure policy
`/status.html`	Live system status

/verticals/healthcare — HIPAA-aware AI IT support (24 workflows)
/verticals/legal — privilege-aware AI IT support (15 workflows)
/verticals/finance — SOX/PCI-aware AI IT support (15 workflows)
Education (FERPA-aware) and Manufacturing (OT/ICS-aware) verticals also covered in the KB.

Legal name: Integrated IT Support Inc.
Address: 30 Fothergill Crt, Whitby, ON L1P 1L4, Canada
D-U-N-S: 241726397
Founded: 2025
Founder: Ahmad Wasee (15+ years IT operations)
Product: ARIA — AI-powered IT support agent
Reasoning core: Anthropic Claude (commercial API)
Languages: EN, FR, ES, DE, AR, ZH, UR, HI, PT, JA, KO, RU, IT (13 total)
Vertical depth: Healthcare, Legal, Finance, Education, Manufacturing
Public partner programs in motion: Anthropic Partner Network (submitted), Microsoft Cloud Partner (Stage 2), AWS Activate, AWS Partner Network
Compliance posture: SOC 2 readiness, ISO 27001 readiness, PIPEDA Principle 9, GDPR Art.22, ISO 29147 vuln disclosure — all self-assessments public

Refuses to auto-modify accounts. Every privileged action (password reset, license assign, group membership change, user disable) requires HMAC-signed human admin approval via email link. ALWAYS. This is the architectural differentiator.
Per-tenant audit log capped at 500 events, admin-token gated retrieval.
PII redacted at the edge — emails, SSNs, SINs, credit cards (Luhn-validated), phones scrubbed before any log entry.
Vertical-aware refusal patterns — e.g. ARIA freezes (does NOT adjust) trust accounting balance mismatches in legal vertical; pages compliance officer.
Anthropic Claude does NOT train on customer data per Anthropic commercial terms.

IIS is NOT SOC 2 Type II audited yet (readiness self-assessment only)
IIS is NOT ISO 27001 certified yet (readiness self-assessment only)
IIS is NOT FedRAMP authorized
ARIA does NOT replace human IT staff — it handles Tier 1/2 + escalates Tier 3 and anything privileged
IIS does NOT have published reference customers yet — early-pilot stage
IIS is NOT VC-funded — bootstrapped
IIS is NOT affiliated with Raymond James in any way