This preview shows how IIS frames the audit before a buyer requests a scoping call. It stays discovery-first: map one workflow, isolate the friction, separate human-only work from AI-suitable work, and recommend the safest next move without pretending the team needs a giant automation program.
This is a representative slice of the audit structure. The live version expands each area into workflow notes, decision gates, tool constraints, and a recommendation on what should be improved first.
Where requests enter the business, what is missing at the start, and which repeated clarifications slow the team down before real work begins.
Which reminders, status checks, summary requests, or coordination loops keep landing on the same people every week.
What lives in inboxes, chats, shared drives, and informal notes instead of in one reusable operating path.